Returns & Exchanges

We want you to be fully satisfied with your Solos Smartglasses; therefore, we offer a 30-day return window for all purchases made through our official store. To be eligible for a full refund, items must be returned in their original condition with all accessories, cables, and packaging included.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to start the process and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack your smartglasses and all original components in the original box to prevent damage during transit, ensuring the RMA number is clearly marked on the outside.

• 3.
  Ship to Service Center

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.

• 4.
  Inspection and Refund

  Once our technicians verify the hardware's condition and electronic functionality, your refund will be processed to your original payment method within 5-7 business days.